Shipping and Deliveries
Shipping and Deliveries
We use Australia Post Express for all deliveries within Australia.
Please allow between 1-5 business days from the date of dispatch for Australian deliveries.
Pricing for shipping is subject to the weight of the items purchased. Up to 3kgs is $13AUD, over 3kgs is $20AUD.
Please note if an item you have purchased is on pre-order all items will be dispatched when the pre-order item is in stock. Deliveries are not made on weekends.
International deliveries are sent by DHL Express delivery service and all shipments are sent with a proactive tracking number to monitor your delivery. All international deliveries must have a correct street address and mobile telephone number. DHL does not pick up/deliver on weekends.
|COUNTRY||COST||DELIVERY TIME||SERVICE TYPE|
|USA, Canada and Mexico||$25AUD||2 to 5 business days||DHL Express|
|New Zealand||$20AUD||1 to 2 business days||DHL Express|
|Euorpe *||$25AUD||3 to 5 business days||DHL Express|
|Rest of World *||$25AUD+||2 to 6 business days||DHL Express|
Delivery times are from date of dispatch. This does not include weekend purchases. Please note if you live in a remote area delivery times will be longer than noted above. No import duties or taxes are included in the shipping or product prices.
Prices for shipping are subject to the weight of the products.
Please note if an item you have purchased is on pre-order all items will be dispatched when the pre-order item is in stock.
International shipping costs DO NOT include any import duties or taxes you may incur. Please note as the receiver you are liable for all import duties, customs and local sales taxes charged by your country - these charges may have to be paid to enable customs to release your goods. The Naked Tiger is NOT liable for any fees or taxes you may incur. We recommend you investigate the import duties, customs and local sales taxes you may be liable for. If you refuse to pay the import duties your items will be destroyed by customs and we will not be able to refund any costs to you.
All shipping prices are in Australian dollars.
* Europe and Rest of World: the following countries shipping details:
United Arab Emirates, Chile, Brazil, South Africa $45 AUD
Poland express shipping $60 AUD
Finland, Israel and Lebanon $65 AUD
Russia and Bahrain shipping $70 AUD
Lost or damaged goods:
If goods are lost or damaged in transit, please contact DHL and they will assist you with locating your parcel. DHL can be contacted on the the following numbers:
USA 1-800-225-5354 or 1-480-636-2571
UK: 44-844-2480844 or 44-1332-816-960
After contacting DHL if you have any further issues please contact us at firstname.lastname@example.org within 10 working days of placing your order so we can investigate.
The Naked Tiger is not liable for packages lost in transit or for packages that the customer has given DHL Express authority to leave without a signature.
All import duties or taxes that a customer may incur are payable by the customer. These taxes are imposed by the government of the country the customer is shipping to.