Shipping and Deliveries
Shipping and Deliveries
We use Australia Post Express for all deliveries within Australia.
Please allow between 1-5 days from date of dispatch for Australian deliveries.
Pricing for shipping is subject to the weight of the items purchased. Up to 3kgs is $13AUD, over 3kgs is $20AUD.
International deliveries are sent by DHL Express delivery service and all shipments are sent with a proactive tracking number to monitor your delivery. All international deliveries must have a correct street address and mobile telephone number.
Delivery times are as follows:
US allow 2 to 5 days from date of dispatch of products.
New Zealand allow 1 to 2 days from date of dispatch of products.
Europe allow 3 to 5 days from date of dispatch of products.
Rest of world allow 2 to 6 days from date of dispatch of products.
Please note if you live in a remote area delivery times will be longer than noted above.
International express delivery costs are as follows:
Prices for shipping are subject to the weight of the products. All prices noted below are for items up to 2kgs to 3kgs (6 pounds):
US, Canada, Mexico express shipping $25 AUD
Europe express shipping $30 AUD (Poland and Finland see below)
New Zealand express shipping $20 AUD
United Arab Emirates, Chile, Brazil, South Africa $45 AUD
Poland express shipping $60 AUD
Finland, Israel and Lebanon $65 AUD
Russia and Bahrain shipping $70 AUD
International shipping costs DO NOT include any import duties or taxes you may incur. Please note as the receiver you are liable for all import duties, customs and local sales taxes charged by your country - these charges may have to be paid to enable customs to release your goods. The Naked Tiger is NOT liable for any fees or taxes you may incur. We recommend you investigate the import duties, customs and local sales taxes you may be liable for.
All shipping prices are in Australian dollars.
Lost or damaged goods:
If goods are lost or damaged in transit, please contact DHL and they will assist you with locating your parcel. DHL can be contacted on the the following numbers:
USA 1-800-225-5354 or 1-480-636-2571
UK: 44-844-2480844 or 44-1332-816-960
After contacting DHL if you have any further issues please contact us at firstname.lastname@example.org within 10 working days of placing your order so we can investigate.
The Naked Tiger is NOT liable for packages lost in transit or for packages that the customer has give DHL Express authority to leave without a signature.
All import duties or taxes that a customer may incur are payable by the customer.