Shipping and Deliveries
AUSTRALIAN DELIVERIES
We use Australia Post Express for all deliveries within Australia.
Please allow between 1-5 business days from the date of dispatch for Australian deliveries.
Pricing for shipping is subject to the weight of the items purchased. Up to 3kgs is $13AUD, over 3kgs is $20AUD.
Please note if an item you have purchased is on pre-order all items will be dispatched when the pre-order item is in stock. Deliveries are not made on weekends.
INTERNATIONAL DELIVERIES
International deliveries are sent by DHL Express delivery service and all shipments are sent with a proactive tracking number to monitor your delivery. All international deliveries must have a correct street address and mobile telephone number. DHL does not pick up/deliver on weekends.
| COUNTRY |
COST |
DELIVERY TIME |
SERVICE TYPE |
| USA, Canada and Mexico |
$30AUD |
2 to 5 business days |
DHL Express |
| New Zealand |
$30AUD |
1 to 2 business days
|
DHL Express |
| Europe * |
$30AUD |
3 to 5 business days
|
DHL Express |
| Rest of World * |
$30AUD+ |
2 to 6 business days
|
DHL Express |
Delivery times are from date of dispatch. This does not include weekend purchases. Please note if you live in a remote area delivery times will be longer than noted above. No import duties or taxes are included in the shipping or product prices.
Prices for shipping are subject to the weight of the products.
Please note if an item you have purchased is on pre-order all items will be dispatched when the pre-order item is in stock.
International shipping costs DO NOT include any import duties or taxes you may incur. Please note as the receiver you are liable for all import duties, customs and local sales taxes charged by your country - these charges may have to be paid to enable customs to release your goods. The Naked Tiger is NOT liable for any fees or taxes you may incur. We recommend you investigate the import duties, customs and local sales taxes you may be liable for. If you refuse to pay the import duties your items will be destroyed by customs and we will not be able to refund any costs to you.
All shipping prices are in Australian dollars.
- Europe and Rest of World: the following countries shipping details:
Shipping is calculated at checkout and is based on DHL express current prices to ship to your location. We do not overcharge for shipping; the shipping company sets the price, and we try to make shipping as cheap as possible for our customers.
Lost or damaged goods:
If goods are lost or damaged in transit, please contact DHL and they will assist you with locating your parcel. DHL can be contacted on the the following numbers:
USA 1-800-225-5354 or 1-480-636-2571
UK: 44-844-2480844 or 44-1332-816-960
After contacting DHL if you have any further issues please contact us at thenakedtiger@gmail.com within 10 working days of placing your order so we can investigate.
The Naked Tiger is not liable for packages lost in transit or for packages that the customer has given DHL Express authority to leave without a signature.
All import duties or taxes that a customer may incur are payable by the customer. These taxes are imposed by the government of the country the customer is shipping to.
Returns
Please read our returns policy carefully prior to returning any items. Please see the returns form at the bottom of this page and ensure it is included with your return (if you can not print it just include the information on a piece of paper). If returns information is not included we will not be able to process your return.
We do not return or exchange any swimwear bottoms, swimwear sets, earrings, underwear or intimate items (bodysuits)
We do not return or exchange any sale items or any items purchased using a discount code.
We do not return/refund/ or exchange any items purchased with a gift card.
We do not refund gift cards.
If swimwear bottoms, swimwear sets, underwear, earrings or sale items are returned to us they will not be refunded nor will they be returned to you.
Australian customers can return items within 7 days from receipt of item.
International customers can return items within 14 days from receipt of item.
HOW TO RETURN:
1. Fill in the required information (below) on a piece of paper and send it with your return.
2. Send your item and a copy of the returns questions and answers to the address below within 7 days of receipt of an item for Australian customers and within 14 days of receipt of an item for international customer.
Return address:
The Naked Tiger Pty Ltd
9/753-755 old south head road,
Vaucluse NSW Australia 2030
3. We recommend using a traceable form of post as we take no liability for loss of any items.
4. Once we receive the return item we inspect it to ensure it has not been worn, used or washed and all original tags and packaging are intact.
5. We process all of our returns as quickly as possible. Postage is not refunded.
RETURN INFORMATION:
Returns on sale items are not accepted.
Returns on swimwear bottoms or swimwear sets are not accepted.
Returns on gift card purchases are not accepted.
Returns on discount code purchased items are not accepted.
If swimwear bottoms, swimwear sets or sale items are returned to us they will not be refunded nor will they be sent back to you.
All items returned must be in their original condition (not worn, used or washed) with their original tags and packaging intact.
You must provide your order number with your return to enable us to credit the monies back to you.
All items must be returned to us within 7 days of receipt for Australian customers and within 14 days of receipt for international customers. Returns outside of this time limit will not be accepted.
The customer will not be refunded the cost of postage and all customers are to cover the cost of return postage.
Please ensure you use a traceable form of post to ensure that the item can be tracked as we will not be liable for the loss of any items being returned. Once the returned items have been received in their original condition they will be assessed and a refund will be forwarded to the customer, please note returns are only processed on Thursdays (we are located in Australia). The Naked Tiger will provide a refund of monies to the customer.
If you believe there is a fault with your item please email us at thenakedtiger@gmail.com Please include a description and photograph of the fault.
EXCHANGE:
If you wish to exchange an item for an alternate size or item, please follow our return policy and request in the form that you are wanting an exchange for an alternate size or item.
Once we receive the item from you, you will be emailed a store credit to the value you have used, plus shipping charges to re-send the item.
The shipping fee must be paid before we process the exchange and send you the item.
The Naked Tiger does not pay shipping to send an exchange item.
AFTERPAY AND SEZZLE:
All returns from customers using Afterpay or Sezzle will be liable for the associated fees and charges. Afterpay and Sezzle orders will incur a 10% return fee, the 10% is charged on the purchase price of the products ordered. Any refund of an item purchased by a customer using Afterpay or Sezzle will have the associated fees deducted from their refund amount.
RETURNS FORM:
INCLUDE THIS FORM WITH YOUR RETURN (answer questions on a piece of paper and send with your return)
Please include the relevant information with your return.
Return address:
The Naked Tiger
9/753-755 Old South Head Road
Vaucluse NSW Australia 2030
The following information must be included to enable us to complete your return:
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Order number:
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Afterpay number if you paid using Afterpay:
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Sezzle number if you paid using Sezzle:
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The reason for your return:
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Processing information:
Once your return is received all items are inspected to ensure they meet our returns criteria (please see our returns policy on this website). If your item does not meet our returns criteria it you will not be refunded and the item will not be shipped back to you.
All returns are credited back to you via your payment method.
10% of the total price is deducted from all returns using Afterpay or Sezzle.
Please do not return swimwear bottoms, underwear or sale items as these items will not be refunded.
